Why Netflix Gets It and Blockbuster Does Not
// February 23rd, 2007 // 2 Comments » // Business, Community, Design, Economy, Management, Movies, Programming, Television, Venture Capital, Writing
So I attempted to cancel my Blockbuster.com subscription a few moments ago because of a bad experience, and had to fill out a survey to get it done. There was a comment field where they asked “How Can We Improve? Would you mind taking a minute to explain why you’ve decided to cancel your account?” So, I was willing to help out and wrote the following in my very sick state (the flu or a cold maybe). Upon submission of the survey, a form error was returned on the comment field which reads: “Please type in 255 characters or less for your comments.”



